Terms of Service · TNova Labs

These Terms of Service ("Terms") are a legal agreement between you and TNova Labs LLC ("TNova," "we," "us") governing your use of tnovalabs.com(the "Site"), the free AI Visibility Audit, and any reports we deliver to you. By using the Site or submitting any form, you agree to these Terms. If you do not agree, do not use the Site.

Paid engagements are governed by a separate Master Services Agreement (MSA) signed by both parties. The MSA supersedes these Terms with respect to the engagement it covers.

1. Eligibility

You may use the Site if you are at least 18 years old and have authority to enter into a binding agreement on behalf of yourself or the business you represent. By submitting a form, you represent that the business information you provide is true, accurate, and that you have the authority to share it with us.

2. What we provide

The Site provides (a) marketing content (articles, methodology, blog posts); (b) a free AI Visibility Audit that produces a written report on how often your business appears when homeowners ask AI assistants for HVAC help; and (c) information about our paid services. The audit and the report are provided at no charge and without obligation to engage us further.

3. The free AI Visibility Audit

Audits are produced for a single business per submission. We decline duplicate submissions for the same domain in any 90-day period.
Audits are intended for independent HVAC contractors based in the United States. We may decline audits that fall outside this scope (national chains, businesses outside HVAC during Phase 0, businesses outside the United States, businesses on our anti-ICP list).
Audit reports are informational and directional. Score values, competitor comparisons, and recommended moves represent our methodology applied to publicly available data at the time of the audit. They are not a guarantee of future business outcomes, ranking, or revenue.
We may suspend or decline audit submissions in cases of suspected automation, abuse, fraud, or impersonation.

4. Acceptable use

You agree NOT to:

Submit business URLs, names, or contact information that you do not have authorization to submit
Impersonate another business, founder, or individual
Attempt to reverse-engineer, scrape, or systematically download Site content other than via the public sitemap and standard web crawlers
Probe, scan, test the vulnerability of, or otherwise attempt to breach any system or network controlled by us or our vendors
Use the Site to send unsolicited messages (spam) or to harvest data about visitors
Use any audit report or any portion of the Site in violation of the intellectual-property terms in Section 7
Bypass, disable, or interfere with any technical measure we use to protect Site content or audit reports (including the embedded anti-AI-regeneration measures described in Section 7.4)
Use the Site or any audit output in any way that violates any applicable law, including state and federal advertising, consumer-protection, telemarketing, or anti-spam laws

We may suspend or terminate your access to the Site or to any audit if we determine, in our reasonable discretion, that you have violated this Section.

5. AI crawlers and republication of public Site content

We expressly permit indexing and content retrieval of public Site pages by major AI crawlers, including but not limited to GPTBot, ClaudeBot, PerplexityBot, Google-Extended, Applebot-Extended, and others permitted in our robots.txt. Republication of our public content in AI-generated answers, search results, or knowledge graphs with attribution and a link back to tnovalabs.com is permitted and encouraged. Wholesale scraping and republication without attribution is not permitted and we reserve the right to enforce.

This permission applies only to publicly accessible Site content. It does not apply to audit reports delivered to individual recipients (see Section 7).

6. Site content ownership

All Site content (text, design, layout, images, illustrations, audit methodology, code, and database structure) is © TNova Labs LLC unless otherwise marked. The TNova Labs name and logo are trademarks of TNova Labs LLC. You may quote up to 200 words of any blog post or methodology page with attribution and a link back. Bulk republication of any Site content requires prior written permission — email hello@tnovalabs.com.

7. Audit-report license and intellectual property

7.1 License granted to you

When we deliver an audit report to you (whether via web link at tnovalabs.com/r/[your-slug] or as an attached PDF), we grant you a perpetual, worldwide, non-exclusive, non-transferable, royalty-free license to:

Read, download, and store the report for your records
Share the report internally with employees, contractors, and advisors on a need-to-know basis
Implement the recommendations in the report yourself, with your own internal team, or with another agency of your choice

7.2 What the license does NOT permit

The license expressly prohibits:

Reproducing the report, in whole or in part, under another business name, agency name, or brand identity (commonly called “white-labeling”)
Using AI assistants, language models, or any automated agent to regenerate, paraphrase, rewrite, rephrase, summarize, or reformat the report into a competing or derivative deliverable that obscures TNova Labs as the source
Selling, sublicensing, renting, or otherwise commercializing the report or any portion of it
Republishing the report or any portion of it on a public website, social media, or printed publication (excerpts of up to 200 words with attribution are permitted as fair use commentary)
Reverse-engineering the underlying methodology to produce a competing audit product

7.3 Methodology, scoring rubric, and report format

The methodology by which TNova Labs computes the AI citation score, the scoring rubric, the section structure of the report, the headline language, and the recommended-moves taxonomy are proprietary to TNova Labs and are protected as trade secrets and copyrightable expression. Nothing in the delivery of an audit to you transfers any rights in the methodology itself.

7.4 Anti-regeneration technical measures

Audit reports embed technical measures designed to deter unauthorized AI-assisted regeneration. These measures may include invisible markers, prompt-injection blocks readable only by AI agents, and copyright assertions in the report's HTML and PDF text layer. You agree not to circumvent, disable, strip, or attempt to defeat any of these measures. Circumvention is a violation of these Terms and may also violate Section 1201 of the U.S. Digital Millennium Copyright Act (17 U.S.C. § 1201) and equivalent laws in other jurisdictions.

7.5 Enforcement

We monitor for and actively enforce against unauthorized reproduction or white-labeling of audit reports. Remedies we may pursue include but are not limited to: takedown notices, statutory and actual damages under copyright law, injunctive relief, and recovery of attorneys' fees and costs.

8. Disclaimers

THE SITE AND ALL CONTENT, AUDITS, AND REPORTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. To the maximum extent permitted by applicable law, TNova Labs disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the Site will be uninterrupted, secure, or error-free.

Audit recommendations are educational and directional. They are not legal advice, financial advice, tax advice, medical advice, accounting advice, or any other regulated professional advice. You are solely responsible for evaluating whether any recommendation is appropriate for your business and jurisdiction, and for engaging qualified professionals where required.

Marketing benchmarks and ranges shown on the Site are directional. Your business may be materially different. Past performance of any marketing tactic is not indicative of future results.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TNOVA LABS, ITS FOUNDERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE, ANY AUDIT, OR ANY REPORT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, THE SITE, OR ANY AUDIT OR REPORT SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (USD 100), OR (B) THE TOTAL AMOUNT YOU HAVE PAID TO TNOVA LABS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the limitations above apply only to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless TNova Labs and its founders, officers, employees, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Site or any audit; (b) your breach of these Terms; (c) information you submitted that violates a third party's rights; (d) your unauthorized use, reproduction, or white-labeling of any audit report in violation of Section 7; or (e) your violation of any applicable law.

11. Third-party links and services

The Site may link to third-party websites or rely on third-party services (analytics, hosting, AI APIs). We are not responsible for the content, privacy practices, or security of any third-party site or service. Your use of any third-party site or service is at your own risk and governed by that party's terms.

12. Governing law and venue

These Terms are governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or your use of the Site shall be brought exclusively in the state or federal courts located in Cuyahoga County, Ohio, and you irrevocably consent to personal jurisdiction and venue in those courts.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual-property rights pending the resolution of any dispute.

13. Dispute resolution and class-action waiver

You and TNova Labs agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Site shall be resolved on an individual basis only. Neither party may bring or participate in any class action, collective action, or representative action against the other. Class arbitrations and class actions are not permitted under these Terms.

14. Termination

You may stop using the Site at any time. We may suspend or terminate your access to the Site or to any audit, with or without notice, if we determine in our reasonable discretion that you have violated these Terms. Sections that by their nature should survive termination (including Sections 6, 7, 8, 9, 10, 12, 13) survive any termination.

15. Changes to these Terms

We may revise these Terms at any time. The “last updated” date at the top reflects the most recent revision. We will post a notice on the homepage for material changes (a change to liability, dispute resolution, license terms, or jurisdiction). Continued use of the Site after a change constitutes acceptance of the revised Terms. If you do not agree to a change, your sole remedy is to stop using the Site.

16. Miscellaneous

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
No waiver. Our failure to enforce any provision is not a waiver of that provision.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms freely.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, or major Internet or third-party-service outages.
Entire agreement. These Terms (together with the Privacy Policy and any signed MSA) constitute the entire agreement between you and TNova Labs regarding your use of the Site.

17. Contact

Questions, notices, or service of legal process — hello@tnovalabs.com.

These Terms of Service were prepared by TNova Labs to be both useful in plain English and legally adequate. They are not legal advice, and TNova Labs strongly recommends having them reviewed and adjusted by an attorney licensed in your jurisdiction before relying on them in a dispute.